Frequently Asked Questions

If you require urgent technical support or wish to report a fault, please see the contact page

This great feature of Rocket WIFI enables you to use up to 5 devices at once that don’t normally work with captive portal login methods.

Captive portal means the pop up or web page redirect that provides you with a sign in page when trying to go on the internet. Some devices are not compatible with this logon method of Wireless networks. AppleTV is one such common device but there are many others.

If you are having trouble signing in on your wireless capable device then most likely you can solve the problem by adding the device to your account as an Automatic logon device. You will need to know the MAC address of the device to enable automatic logon.

Before you start find out about MAC Address here.

Once you have your MAC Address log into your user portal at https://account.rocketnet.com.au

Click on the devices tab inside your account portal

Click on “Add New Device” button

TIP: If you have logged on with your username/password on a device before you should see it in the list under the Password Protected heading. You can add these to automatic logon at any time by simply mousing over the device lable and clicking the “set auto login” option.

In the pop up window enter the exact MAC Address of the device you wish to add to automatic logon. (NOTE:do not enter dashes but instead change dashes to colons)
Enter a friendly name such as “My Samsung TV” so you can remember what device it is. Click on save.

That’s it!

Within 3 minutes your device will no longer ask for a username/password and should be able to access the internet.
If after waiting more than at least 3 minutes you are still getting prompted with the logon portal on your device OR have no internet please double check you entered the MAC Address correctly.

To change and view your account settings start by logging into account.rocketnet.com.au or by Clicking the “Your Account” link at the top of this site.

After logging in you will see your remaining data and other existing account information.

On the plans page you can change your current subscription. Plan upgrade changes are effective immediately, downgrade changes will take effect on the next billing cycle. You can also cancel your downgrade from the main account page.
See information on the plans page on how data and price is calculated when changing plans in between billing periods.

You may use the same credit card as your initial sign up or change your credit card here

Alternatively instead of changing your plan you can also buy a data refill which will instantly add the purchased amount of data to your account regardless of when the purchase is made.

How to cancel your subscription

We hope you don’t ever want to cancel your subscription but should you need to do so, here is how.

Go to the account portal at account.rocketnet.com.au or click the “Your Account” link at the top of this page. Then once logged in with your username/password click the cancel button on the bottom of the Account page. You will be asked if you are sure and reminded that your account will stay active for the remainder of your paid billing period.

NOTE: the following information does not apply if you have enabled automatic logon. To change the logon user for automatic logon device you must first remove the device from your account portal.

There may be situations where you need to log out of one user and logon as another.

The easiest way to do this is by going to the address bar of your internet browser and typing logout/

Be sure not to include http:// or miss the / on the end as this will not work.

Android based phones cache the hotspot logon user so if your device is android based then this may not be enough and you will need to clear the cached logon user in order to switch users.

On your Android device go to:

Settings > Applications > Application Manager > ALL (scroll accross top menu) > CaptivePortalLogin > CLEAR DATA

(Depending on the version of Android your device may vary slightly)

You can change your password from the main Account page of the user account portal account.rocketnet.com.au

If you have forgotten your password click on the “Forgot Password” text next to the portal login boxes. This will ask you to enter your email address to have the password emailed to you.

If you have forgotten the email you used to sign-up then please contact support@rocketnet.com.au